Shop employees encounter violent attacks and harassment, with over half reporting regular abuse. Campaigns such as Let's Respect Retail and ShopKind Week highlight increasing retail abuse. The rise in abuse is linked to a series of events documented across the sector during the fall season.
A Waitrose veteran takes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC opens a new store in Oslo, praised by Robbie Fowler. Independent retailers expand within Staffordshire's shopping centre. Retailers are reviewing staffing levels and education in response. Staff unions call for stronger protection measures as cases climb.