As a full-time RVer navigating life on the road in my 2008 Sprinter 3500 extended body, converted by PleasureWay and powered by the robust OM642 diesel engine, finding reliable and honest service is paramount. My search for exceptional Mercedes and Sprinter expertise led me to a gem I’m excited to share: The Benz Shop. From the moment I arrived, I was impressed by the cleanliness, organization, and comprehensive equipment of their facility.
Recently, while traveling from Mexico into Arizona, I encountered an unsettling issue with my RV’s speed control. Seeking a quick fix, I initially visited another local shop for a minor repair. However, the experience was underwhelming, and their lack of a lift suitable for my RV was a significant drawback. Dealership service, in my experience, often translates to inflated costs and questionable honesty, making it a last resort. While I’m a hands-on owner and handle much of my van maintenance myself, heavy lifting is no longer feasible, and my nomadic lifestyle dictates carrying only essential tools.
Suspecting the issue might stem from the original motor mounts, with 170,000 miles weathered over countless miles, including demanding Mexican roads, I contacted The Benz Shop. They graciously accommodated my travel schedule, arranging an appointment that minimized disruption to my nomadic lifestyle. This flexibility was the first sign of their commitment to customer service.
