eEuroparts.com® is committed to providing fast, reliable, and trackable shipping services exclusively within the United States. We understand that getting your Mercedes-Benz parts, or parts for your other European vehicle, quickly and efficiently is crucial to getting you back on the road. This policy outlines everything you need to know about our shipping process, ensuring a smooth and transparent experience from order placement to delivery.
Shipping Destinations: USA Only
Currently, eEuroparts.com® exclusively serves customers within the United States. We are unable to process or ship orders to addresses outside of the USA. We appreciate your interest and apologize for any inconvenience this may cause to our international customers. Our focus remains on providing exceptional service and fast delivery to our valued customers within the United States.
Benefits of eEuroparts.com® Shipping
When you choose eEuroparts.com®, you benefit from:
- Fast Shipping: We strive to process and ship your orders as quickly as possible.
- Reliable Service: We partner with reputable carriers to ensure your parts arrive safely and on time.
- Trackable Shipments: You’ll receive tracking information for every order, allowing you to monitor your package’s progress every step of the way.
Calculating Shipping Weight
To ensure accurate shipping costs, eEuroparts.com® utilizes manufacturer-provided weights for all parts. When you add items to your shopping cart, our system calculates the total weight of your order. This total weight, along with the shipping cost, is clearly displayed in your cart under the “Order Total” section. The shipping cost is based on the total weight of your order and may also consider dimensional weight for larger items to account for space occupied during shipping.
Estimated Ship Dates and Delivery Times
We understand you need your parts quickly. Our shipping estimates are provided in business days, excluding weekends and major US holidays.
- Ship Date Estimates: You’ll find estimated ship dates throughout the ordering process, including in your cart, during checkout, and in your order confirmation emails. We consistently strive to ship orders faster than estimated.
- Same-Day Shipping: For in-stock parts, orders placed before 2 PM EDT Monday through Friday typically ship the same business day. Orders placed after this cutoff will ship the next business day. Please note some exceptions may apply to the 2 PM cutoff.
- Delivery Timeframes: Estimated delivery times depend on your location within the US and the carrier used. Use our shipping calculator at checkout for a more precise delivery estimate to your address. We are committed to dispatching every order as quickly as possible to minimize delivery time.
Our Shipping Carriers
To provide efficient and cost-effective shipping, eEuroparts.com® utilizes the following carriers:
- FedEx Standard Shipping: Primarily used for orders weighing over 1 lb.
- USPS First Class Mail: Typically used for lighter orders under 1 lb.
The carrier selection is based on weight and destination to ensure the quickest and most reliable delivery for your specific order.
Understanding Stock Levels
eEuroparts.com® employs a clear stock designation system to indicate the availability of each part:
- In Stock: These items are readily available in our distribution network and are typically shipped quickly.
- Available: “Available” items are in stock and generally ship within two business days. The specific lead time for these items will be displayed on the product page.
- Back-ordered: “Back-ordered” items are temporarily out of stock with us but are on order from our suppliers. We generally do not accept new orders for back-ordered items until stock is replenished. To receive an email notification when a back-ordered part becomes available, simply add it to your “My Project” list in your eEuroparts.com® account.
- No Longer Available (NLA): NLA items are discontinued and no longer available for purchase. This designation is primarily for informational purposes, allowing customers to view past purchases. If a replacement part is available, you would be automatically redirected to it.
Shipping to PO Boxes
We can ship to PO Boxes via USPS whenever possible. However, please be aware that size and weight restrictions apply to USPS shipments. If your order exceeds these limits, we may need to cancel those items or contact you to request an alternative physical address. You will be notified via email if any part of your order needs to be cancelled or if an address change is required.
Orders Held for Security Screening
To protect our customers and eEuroparts.com® from fraud, we may, at any time and without prior notice, hold orders for additional security screening. If your order is selected for screening, you will be notified during checkout, via email, or directly by our customer service team. This process may require identity verification to ensure the security of your transaction.
Conclusion
eEuroparts.com® is dedicated to providing a seamless shipping experience for all your European auto parts needs. From transparent shipping costs and estimated delivery times to reliable carriers and clear stock information, we strive to make getting the parts you need as easy and efficient as possible. Shop with confidence knowing your order is in good hands and will be delivered to you quickly and reliably within the United States.
