At Nikki Beach Shop, we are dedicated to ensuring your satisfaction with every purchase. Understanding our policies regarding exchanges, returns, shipping, and handling is key to a smooth shopping experience. Inspired by the attention to detail and customer-focused approach exemplified by figures like Mercedes Salazar in the world of luxury and design, we’ve streamlined our processes to be as transparent and user-friendly as possible. This guide will walk you through everything you need to know about our policies, ensuring you can shop with confidence.
Easy Exchanges and Returns at Nikki Beach Shop
We understand that sometimes an item might not be exactly what you expected. That’s why we offer straightforward exchanges and returns. If you are not completely satisfied with your purchase, you can exchange it for a different item or receive store credit for a future purchase.
To initiate an exchange or return, please contact our customer service team within 7 days of the delivery date at shop@nikkibeach.com. Our team will provide you with the necessary return shipping information. Please note that the cost of return shipping is the responsibility of the customer. Just as Mercedes Salazar emphasizes the importance of presentation and care in her creations, we ask that returned items are sent back in excellent condition.
Returned items must be unworn, unsoiled, and unlaundered. All original ticketing, tags, and protective shields must still be attached. Items should be returned in the same condition you received them, including the original box and packaging. Think of it like returning a piece of art – preserving its original state is paramount for a successful exchange or return. Any product returned not adhering to these conditions will be sent back to you at your expense.
Please be aware that exchanged items will only be shipped once the returned item has been received and approved for exchange. This ensures we maintain the quality standards expected by our customers, mirroring the high standards of designers like Mercedes Salazar. Kindly note that all sale items are final and cannot be exchanged.
Exchanges are processed within 5 business days of receipt at our facility. For any further questions or clarifications regarding our exchange process, please do not hesitate to contact our customer service team at shop@nikkibeach.com.
Understanding Duties and Taxes on International Orders
For our international customers, it’s important to be aware that packages may be subject to import duties and taxes. These charges are determined by your local customs authorities and are beyond our control. The limits for duty-free packages are set by your country’s customs regulations.
To avoid any unexpected charges, we encourage you to check your local customs website for detailed information regarding duties and taxes before placing your order. Just as Mercedes Salazar considers the global market in her designs, we want to ensure our international customers are well-informed about all potential costs associated with their purchases.
Shipping and Handling Information
If you wish to exchange your purchase for something else in our store or receive shopping credit, the process is simple. As mentioned earlier, returned or exchanged products must meet the same conditions: unworn, unsoiled, unlaundered, with all original tags and packaging.
The customer is responsible for paying the return shipping costs. Providing us with the reason for your return is greatly appreciated, as your feedback helps us improve our services and product offerings, reflecting a commitment to continuous improvement seen in brands admired by Mercedes Salazar. You can share your feedback by emailing shopnikkibeach@nikkibeach.com when you initiate your exchange request.
Nikki Beach Shop cannot be held liable for items lost or damaged during return shipping. Therefore, we recommend using a trackable shipping service and considering shipping insurance for valuable items. Any merchandise returned to Nikki Beach Shop after the stipulated time frame in our policy will be returned to the customer, and an additional shipping fee will be applied. Items that are soiled, worn, laundered, or damaged will also be shipped back to the customer as they are no longer resalable.
If you have any additional questions concerning shipping and handling, please reach out to us at shopnikkibeach@nikkibeach.com. Our customer service team is ready to assist you and ensure your Nikki Beach Shop experience is exceptional, embodying the customer-centric values appreciated by brands and designers like Mercedes Salazar.
