At benzxentry.store, we understand that purchasing a body kit for your Mercedes CLA 250 is a significant investment. We aim to make your experience as smooth and transparent as possible, especially when it comes to returns and exchanges. This policy outlines our procedures for both domestic and international orders, ensuring you are fully informed when you shop with us for your Mercedes Cla 250 Body Kit needs.
Domestic Orders: Returns and Exchanges within the USA
For our customers within the United States, we offer a clear return and exchange policy on most items, with specific conditions depending on the product type.
Return Periods for Domestic Orders
- In-Stock Items: For readily available, in-stock items, including many of our popular Mercedes CLA 250 body kit components, we offer a 48-hour window for returns in exchange for store credit from the time you receive your product.
- Made-to-Order, Special Order, and Custom-Made Items: These items, often tailored to specific Mercedes CLA 250 modifications, are subject to a separate approval process for returns, also for store credit. Please note that due to their custom nature, returns on these items are not always guaranteed.
Important Condition for All Returns: To be eligible for a return, the new product must be returned in its original packaging and in brand-new, unused condition. Crucially, the Mercedes CLA 250 body kit components must not have been installed. Any item that shows signs of use, alteration, or damage will unfortunately be declined for return.
Return Fees and Shipping for Domestic Orders
Understanding the fees associated with returns is important. These vary based on the reason for the return:
- New Products – Correct & Functional Items: If you are returning a new, correctly shipped and functional Mercedes CLA 250 body kit part, a 20% restocking fee will apply. You will also be responsible for the initial shipping costs, return shipping fees, and a 5.2% transaction fee.
- New Products – Correct Item, Damaged in Transit: If your Mercedes CLA 250 body kit arrives damaged, the refund or credit value will be subject to a claim with our third-party shipping insurance. Credit will be applied towards a replacement. If you choose to cancel the order instead, a 20% restocking fee and a 5.2% transaction fee will be applicable.
- New Products – Incorrect Item (Customer Error): If you ordered the wrong Mercedes CLA 250 body kit part due to a customer error, a 20% restocking fee plus original shipping, return shipping, and a 5.2% transaction fee will be charged.
- New Products – Incorrect Item (Merchant Error): If we sent you the wrong Mercedes CLA 250 body kit part due to our error, we will arrange for a replacement. You must return the incorrect or defective item. Please be aware that there may be a lead time for the replacement item to be shipped.
- Made-to-Order Items: Generally, we do not accept returns on made-to-order Mercedes CLA 250 body kit items, as these are crafted specifically for your order.
- Made-to-Order Items – Defective/Incorrect (Merchant Error): If a made-to-order Mercedes CLA 250 body kit item is defective or incorrect due to our error, we will replace it. The incorrect or defective item must be returned. Replacements are subject to lead times.
- Made-to-Order Items – Damaged Item: For made-to-order Mercedes CLA 250 body kits damaged in shipping, a replacement is available only if you opted for and paid for “PREMIUM SHIPPING PROTECTION” (2% of the item’s value) at checkout. Replacements are subject to lead times. If you did not opt for this protection, unfortunately, we cannot offer a replacement or refund for shipping damage.
International Orders: Returns and Exchanges Outside the USA
For our international customers looking to enhance their Mercedes CLA 250 with our body kits, the return and exchange policy differs slightly due to logistical complexities.
Return Periods for International Orders
- In-Stock Items: For international orders of in-stock items, including Mercedes CLA 250 body kit components, we do not accept returns.
- Made-to-Order Items: Similarly, we do not accept returns on made-to-order Mercedes CLA 250 body kit items for international orders.
Condition for Returns (Where Applicable – Primarily for Damaged Items): Even for international considerations regarding damaged items, the product must be in its original packaging, new condition, and uninstalled. Used, altered, or damaged items will not be eligible for any form of return or exchange.
Return Fees and Shipping for International Orders
The fee structure for international orders mirrors domestic orders in many aspects, but it’s crucial to note the “no returns” policy for most scenarios:
- New Products – Correct & Functional Items: While technically listed, remember returns are not accepted for correctly shipped, functional items on international orders. However, if a return were exceptionally approved, the same 20% restocking fee + shipping + return shipping + 5.2% transaction fee structure would apply as domestic orders.
- New Products – Correct Item, Damaged in Transit: Similar to domestic orders, refunds or credits for damaged Mercedes CLA 250 body kits are subject to a 3rd party shipping insurance claim. Credit is for replacement, and cancellation would incur a 20% restocking fee + 5.2% transaction fee.
- New Products – Incorrect Item (Customer Error): Again, while listed for completeness, remember returns are not typically accepted for customer errors on international orders. If exceptionally approved, the 20% restocking fee + shipping + return shipping + 5.2% transaction fee applies.
- New Products – Incorrect Item (Merchant Error): If we make an error and ship the wrong Mercedes CLA 250 body kit internationally, we will arrange a replacement. The incorrect item must be returned, and replacement is subject to lead times.
- Made-to-Order Items: No returns are accepted for made-to-order Mercedes CLA 250 body kits internationally.
- Made-to-Order Items – Defective/Incorrect (Merchant Error): We will replace defective or incorrect made-to-order items due to our error. Return of the incorrect/defective item is required, and replacements are subject to lead times.
- Made-to-Order Items – Damaged Item: Replacement for shipping damage is only if “PREMIUM SHIPPING PROTECTION” (2% of item value) was purchased at checkout. Without this, no replacements or refunds are provided for shipping damage on international made-to-order Mercedes CLA 250 body kits.
Damaged Items & Lost Packages: Protect Your Mercedes CLA 250 Body Kit Investment
To safeguard your investment in Mercedes CLA 250 body kits, we offer shipping insurance (“PREMIUM SHIPPING PROTECTION”) which we strongly recommend. This insurance is your only protection against damage during transit.
Crucial Steps Upon Delivery: IMMEDIATELY upon delivery, while the driver is present, thoroughly inspect your package for any shipping damage. If damage is found, it is imperative to:
- Document the Damage On-the-Spot: Have the delivery driver note the damage directly on the delivery paperwork.
- Take Photos: Photograph the damage, including the box and packaging.
- Reject the Package: Refuse to accept the damaged package.
Failure to inspect and document damage at the time of delivery will invalidate any insurance claim.
What Shipping Insurance Covers:
- Damage occurring during transit.
- Damage identified at the time of delivery.
- Packages lost in transit.
What Shipping Insurance Does NOT Cover:
- Loss after successful delivery (e.g., theft after delivery, incorrect address provided by customer).
- Damage discovered after the item has been successfully delivered and the delivery driver has left.
- Failure to inspect the package at the time of delivery, regardless of the reason (e.g., “wasn’t home,” “driver rushed,” “someone else accepted delivery”).
- Damage or loss caused by a third party after delivery, such as a bodyshop.
Important Notes on Bodyshops and Installation:
- Bodyshop Damage: Damage to your Mercedes CLA 250 body kit occurring after delivery, especially during or after bodyshop installation, is not covered. Please address any concerns about installation damage directly with your bodyshop.
- Bodyshop Loss: Similarly, we are not responsible for items lost or misplaced at a bodyshop after successful delivery. Any issues with missing items after delivery should be resolved directly with the bodyshop.
Customer Responsibility Post-Delivery: Once your Mercedes CLA 250 body kit has been successfully delivered to the address you provided, you are responsible for its security and condition. Please ensure your delivery location is secure.
Cancellation Policy: For Mercedes CLA 250 Body Kit Orders
Our cancellation policy is designed to be fair, reflecting the different stages of order processing, particularly for Mercedes CLA 250 body kits.
- In-Stock Items: Cancellations of in-stock Mercedes CLA 250 body kit items are subject to a 20% restocking fee. The 5.2% transaction fee is non-refundable.
- Made-to-Order Items (Manufacturing Started): If manufacturing has begun on your made-to-order Mercedes CLA 250 body kit, cancellation incurs a 30% restocking fee. The 5.2% transaction fee is non-refundable.
- Made-to-Order Items (Manufacturing Not Started): If manufacturing has not yet started on your custom Mercedes CLA 250 body kit, you can cancel, but the 5.2% transaction fee is non-refundable.
- Special Order/Custom-Made Items: These highly customized Mercedes CLA 250 body kit orders are not cancellable once placed.
Shipping Cost Refunds on Cancellations: If a cancellation qualifies for a shipping cost refund, please note that the 5.2% transaction fee will be deducted from the refunded shipping amount.
We hope this detailed policy provides clarity and confidence when purchasing your Mercedes CLA 250 body kit from benzxentry.store. We are committed to providing high-quality products and service. If you have any further questions, please do not hesitate to contact our customer support team.
