At benzxentry.store, we recognize that the security of your personal information is paramount. Just as a Mercedes-Benz tractor is built for robust performance and reliability in demanding fields, our commitment to data protection is unwavering across all our operational processes. This privacy policy is designed to provide you, our valued customer, with a comprehensive understanding of how Daimler Truck AG manages your personal data in connection with Mercedes-Benz Trucks Service24h.
Personal data refers to any information that can identify or is related to an identifiable individual. This policy outlines the types of personal data collected by Daimler Truck AG, the extent and purpose of this collection, and how we manage this data with the utmost care. Furthermore, it clarifies your rights concerning the processing of your personal data, ensuring transparency and control.
1. Scope of This Privacy Policy
This privacy policy exclusively pertains to the application of Mercedes-Benz Trucks Service24h. It represents the most current version and is regularly updated to reflect any changes in our data processing practices.
This document details the collection and processing of your personal data if you have entered into a service contract with us, or if your personal data is gathered and processed in relation to this business engagement. This includes individuals acting as agents, contact persons, or drivers. For contact persons of our contractual partners who are not the contractual partners themselves, we solely process your contact details.
Please note that if your contract involves services beyond Service24h, those services will be governed by their respective privacy policies, in addition to this one.
2. Data Controller and Contact Information for Data Protection
The entity responsible for the processing of personal data as described in this policy (unless explicitly stated otherwise) under the EU General Data Protection Regulation (“GDPR”) is:
Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
[email protected]
+49 (0)711 8485 0
For all inquiries related to data protection, please contact our Data Protection Officer:
Group Data Protection Officer
Daimler Truck AG
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: [email protected]
3. Sources and Categories of Data Processed
Adhering to the principles of data minimization and avoidance, we only process personal data (“data”) to the necessary extent. This processing is conducted within the bounds of applicable legal requirements, with your explicit consent, or as permitted or mandated by law.
Unless specified otherwise, “process” and “processing” encompass the collection, utilization, disclosure, and transmission of personal data, as defined in Article 4 (2) GDPR.
The following categories of data are collected and processed in connection with Mercedes-Benz Trucks Service24h, ensuring efficient support when you need it, much like a reliable Mercedes-Benz tractor in the field.
Data Category 1: Customer Data
Types of data:
- Customer master data: Including name and contact details of contact persons, specifically telephone numbers, email addresses, and physical addresses.
- Passport/ID data of the collector (if applicable).
Deletion rule:
- Data is retained for the duration necessary to fulfill the agreed services under the contract.
- For processing based on legitimate interest, retention periods specific to your market will be provided by the Daimler Truck Customer Centre.
Data Category 2: Vehicle Data
Types of data:
- Vehicle condition data in the event of a breakdown.
- Positioning data to locate and assist you efficiently, similar to tracking the location of a Mercedes-Benz tractor in operation.
- Vehicle data: Including Vehicle Identification Number (VIN), registration plate, initial registration date, engine identification number, vehicle history, mileage, and workshop/repair reports.
- Bank details: If a direct debit mandate is in place, this includes your IBAN, BIC, and bank details, along with other data relevant to the business relationship.
Deletion rule:
- Data is retained for the duration necessary to fulfill the agreed services under the contract.
- For processing based on legitimate interest, retention periods specific to your market will be provided by the Daimler Truck Customer Centre.
Data Category 3: Invoice Data
Types of data:
- A combination of data categories 1 and 2, essential for accurate billing and record-keeping.
Deletion rule:
- Retained for 10 years due to statutory retention periods, complying with legal obligations.
In the course of our business relationship, we also gather and process additional data necessary for fulfilling our contractual commitments. This includes, but is not limited to:
- Data from correspondence (both postal and electronic) between you and us, ensuring clear communication.
- Data from other postal, electronic, or telephone communications.
Data from Other Sources
We also process personal data received from Daimler Truck AG affiliated companies and other third parties (e.g., service partners) as legally permitted. This is done when necessary for contract performance or pre-contractual measures, or with your explicit consent.
Personal data from publicly accessible sources (e.g., authorities, the Internet) is processed only to the extent permitted by law, such as for service provision or with your consent.
4. Purpose and Legal Basis of Data Processing
Collection and Processing for Contractual Obligations
Your personal data, as detailed in Section 3, is collected and processed to facilitate the acceptance and fulfillment of our contractual obligations to you (Article 6 (1) (b) GDPR). For instance, your contact data is used to communicate with you within the Daimler Truck AG organization for breakdown assistance verification and implementation, and associated processes.
Processing Based on Legal Provisions
We are also bound by extensive legal requirements, such as those from the Money Laundering Act and tax laws. Compliance with these laws necessitates the processing of your data (Article 6 (1) (c) GDPR), particularly for sanctions list checks. Just as a Mercedes-Benz tractor adheres to stringent manufacturing standards, we adhere to legal standards for data processing.
Processing Based on Legitimate Interest
Additionally, we process your personal data when necessary to protect the legitimate interests of Daimler Truck AG or a third party (Article 6 (1) (f) GDPR). This is particularly relevant in the following scenarios:
- For the assertion of legal claims and defense in legal disputes.
- To enhance customer experience, we conduct regular customer satisfaction surveys about our Service24h process via phone, email, or SMS. We gather feedback on past experiences and suggestions for improvement, ensuring our services remain as reliable as a Mercedes-Benz tractor.
- For sanctions list checks, ensuring compliance and security.
Collection and Processing Based on Legal Obligation
We collect and process your personal data to meet legal obligations (legal basis Article 6 (1) (c) GDPR), especially in areas such as:
- Invoicing processes.
- Associated statutory retention periods, maintaining legal compliance.
Collection and Processing Based on Your Consent
Furthermore, your personal data will be collected and processed if you have provided explicit consent beforehand (Article 6 (1) (a) GDPR).
5. Disclosure of Data to Third Parties
We do not disclose your personal data to third parties unless you have consented to such disclosure, or if we are legally entitled or obligated to disclose data due to legal provisions and/or official or court orders.
Data Transfer to Processors
We utilize processors, such as IT service providers, to deliver our services efficiently. Daimler Truck AG shares your data with these processors strictly adhering to confidentiality obligations and the requirements of the GDPR and the Federal German Data Protection Act. Our commissioned processors, who can only process data for us and not for their own purposes, are bound by stringent Daimler Truck AG standards.
Transmission to Motor Vehicle Insurance Company
We may transmit your data, specifically your name, address, and vehicle data received as part of your order, to your motor insurance company or its agent, but only when necessary for cost assumption related to the service provided.
Transmission to Service Providers
For service execution, we engage freight forwarders, towing companies, and recovery companies. We will share data necessary for them to provide the required service, ensuring you receive prompt assistance, wherever you are, much like the wide reach of Mercedes-Benz support.
Transmission to Experts
To maintain order and workshop quality, external experts may be employed to inspect service orders. Only data absolutely necessary for their task is transmitted, ensuring data minimization.
6. Data Transmission to Third Countries or International Organizations
Your data is not transmitted to countries outside the EU or the EEA (termed “third countries”) unless legally mandated by official or court orders.
Exceptional Case: In the context of Mercedes-Benz Trucks Service24h, personal data may be transmitted to third countries for contract performance, based on Article 49 (1)(b) GDPR, depending on the vehicle’s positioning data, ensuring service provision even across borders.
7. Automated Decision-Making
Decision-making processes are not automated. All decisions regarding your data and service are made with human oversight, ensuring personalized and considerate service.
8. Data Storage Duration
We process and store your personal data only as long as necessary to fulfill contractual or legal obligations. When the legitimate interest for data retention ceases to exist, we will delete the data or, if deletion is not feasible, block it from further processing. Generally, your contractual data is deleted no later than five years after the contractual relationship concludes, aligning with data minimization principles.
9. Your Rights Regarding Your Data
You possess extensive rights concerning the processing of your personal data. We are committed to ensuring you are fully aware of these rights:
- Right to Information: You have the right to access information about the data we store, including processing purposes and storage duration (Article 15 GDPR).
- Right to Rectification: You can request immediate correction of inaccurate personal data (Article 16 GDPR), ensuring data accuracy.
- Right to Erasure: You have the right to request the erasure of your personal data under specific conditions. This includes situations where the data is no longer needed for its original purpose, processing is unlawful, you have rightfully objected or withdrawn consent, or a legal obligation to delete exists (Article 17 GDPR).
- Right to Restriction of Processing: You can request the restriction of processing your data, particularly during data accuracy verification, or if you prefer restriction over erasure. Processing is also restricted if the data is no longer needed by us, but you require it for legal claims, or if an objection is under dispute (Article 18 GDPR).
- Right to Data Portability: You have the right to receive your personal data that you have provided to us in a structured, commonly used, machine-readable format (Article 20 GDPR), provided it has not already been deleted, enabling you to manage and transfer your data as you see fit.
To exercise your rights or for further information, please use the online form, email [email protected], or write to Daimler Truck AG, HPC V445, 10878 Berlin, Germany. We are here to assist you in managing your data rights effectively.
10. Withdrawal of Consent
You can withdraw your consent to data processing at any time, free of charge and with future effect. This applies to consents given before May 25, 2018, the effective date of the EU General Data Protection Regulation.
Withdrawal can be sent via email to [email protected] or in writing to Daimler Truck AG, HPC V445, 10878 Berlin, Germany.
Please be aware that withdrawal is only effective prospectively. Processing prior to withdrawal remains unaffected. However, withdrawal may mean we can no longer provide our services fully or partially, potentially leading to contract termination.
11. Right to Object to Processing
You have the right to object to the processing of your personal data at any time due to reasons arising from your particular situation (Article 21 GDPR). We will cease processing your personal data unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if processing is for establishing, exercising, or defending legal claims.
To object, please use the online form, email [email protected], or write to Daimler Truck AG, HPC V445, 10878 Berlin, Germany. However, objection may limit our ability to provide services as agreed.
12. Right to Lodge a Complaint
If you believe we are in violation of the GDPR in processing your personal data, you have the right to lodge a complaint with a supervisory authority, such as the data protection authority in your place of residence, work, or the location of the data protection infringement. We are committed to resolving any concerns and ensuring compliance with data protection regulations.
Status: January 2025
