Are you experiencing problems with Mercedes Benz Netstar, specifically with WIS/ASRA applications? Many technicians encounter difficulties running these essential diagnostic and repair tools. This guide provides a straightforward solution to common issues by focusing on Internet Explorer (IE) settings adjustments.
NetStar utilizes a “Microsite” architecture, distributing processing power to client workstations. These microsites sometimes require specific browser configurations to function correctly. By adjusting Internet Explorer’s Trusted Zone and Compatibility Mode settings, you can often resolve issues that hinder WIS/ASRA performance.
Here’s a step-by-step approach to optimize your workstation for NetStar and WIS/ASRA:
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Internet Explorer Trusted Zone: Adding the NetStar microsite to IE’s Trusted Zone can significantly improve functionality. This adjustment often grants necessary permissions for these sites to operate smoothly, resolving loading errors or incomplete feature access within WIS/ASRA.
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Compatibility Mode for WIS/ASRA: Running WIS/ASRA in Internet Explorer’s Compatibility Mode can mitigate display and behavior problems. This mode renders the webpage as it would appear in older versions of IE, often correcting layout shifts and component malfunctions that can occur in modern browser versions.
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Java and Flash Considerations: NetStar and its components, including Learning Link, rely on Java and Flash. Ensure that you have compatible versions installed. While the original post mentions Java 7_25 and Flash 12.x as working configurations, newer versions might also be compatible. It’s crucial to prevent automatic Java updates, as newer versions are not always tested or recommended for older systems. You can disable Java auto-updates via the Windows Registry by setting
JavaupdateEnabledto “0” underHKLM > Software > JavaSoft > JavaUpdate > Policy. Also, disable IE’s automatic updates to maintain a stable environment.
For a baseline configuration, consider the setup mentioned in the original post: Windows 7 Pro 64bit SP1, Internet Explorer 10, and Java 7_25. While these are older versions, they represent a tested configuration that has proven effective for many users.
By implementing these adjustments to Internet Explorer settings, you can likely resolve common issues with Mercedes Benz NetStar WIS/ASRA applications. Remember to test these settings and adapt them to your specific IT environment and security protocols. If issues persist, further investigation into network settings or user permissions might be necessary.
