At benzxentry.store, we craft custom-made seat covers specifically for your Mercedes Benz E350, ensuring a perfect fit and premium quality. As each set of Mercedes Benz E350 Seat Covers is uniquely tailored to your order, we do not accept returns on these items. This policy is in place because these bespoke seat covers are created to your exact specifications and cannot be resold as standard stock.
Exchanges and Repairs for Defects
While we do not offer returns on Mercedes Benz E350 seat covers due to their custom nature, we stand firmly behind the quality of our workmanship. If you encounter any defects in the manufacturing or materials of your seat covers, we are pleased to offer an exchange or repair.
Should you find a defect in your Mercedes Benz E350 seat covers, please contact our customer service team immediately. We will gladly assess the issue and arrange for an exchange with a replacement set, provided the defect is due to our workmanship. In the event that a direct replacement is not available, we will issue a credit for the purchase.
Please note that this exchange policy does not cover decorated products, which are not returnable or exchangeable under any circumstances. Additionally, any Mercedes Benz E350 seat covers that have been used are also ineligible for return or exchange. We encourage you to inspect your seat covers upon arrival before installation to ensure satisfaction.
Warranty Information for Your Mercedes Benz E350 Seat Covers
We provide a limited warranty on our Mercedes Benz E350 seat covers for a period of 90 days from the original purchase date. This warranty covers material defects and craftsmanship, giving you peace of mind in your purchase.
It is important to understand that this warranty does not extend to issues arising from normal wear and tear, color changes, light fastness, or fading, as these are inherent aspects of material usage over time and exposure to environmental factors.
Return Procedure: Obtaining a Return Authorization (RA#)
In the event of a defect requiring an exchange or repair under warranty, a Return Authorization number (RA#) is mandatory. To obtain an RA#, please call Wet Okole Hawaii directly at 1-888-24-OKOLE. This number must be clearly marked on the exterior of the shipping carton when you return the product.
Along with your Mercedes Benz E350 seat covers, please include a copy of the original packing slip detailing your order and a clear explanation of the reason for the return. If the packing slip is unavailable, please provide your original order number to assist with processing.
We strongly recommend using a reputable shipping company and insuring your return package to protect against loss or damage during transit, as shipping charges are the responsibility of the customer. Items returned without a clearly visible RA# on the shipping carton will not be accepted.
For any questions regarding our return and exchange policy or to initiate a return for defective Mercedes Benz E350 seat covers, please contact us at 1-888-24-OKOLE or visit our contact page at http://www.wetokole.com/seatcover/contact.html.
Important: Returning Your Seat Covers Properly
If you need to return your Mercedes Benz E350 seat covers for repair or exchange, it is crucial to ensure they are returned in a manner that prevents damage. To avoid permanent creases, DO NOT FOLD, ROLL IN A BALL, OR STUFF YOUR SEAT COVERS IN A BOX! Seat covers must be returned lying completely flat in a box to maintain their integrity during shipping. Your cooperation in following these return instructions is greatly appreciated and ensures the best possible outcome for any necessary exchanges or repairs.
