For American Express cardholders, especially those considering using their benefits for purchasing vehicles like a Mercedes-Benz, please take note of an important upcoming change. The American Express Auto Purchasing Program is scheduled to be decommissioned, ceasing operations on April 28, 2025. This means that after this date, the program will no longer be available for accessing offers or upfront price quotes that were previously provided through this service.
It’s crucial to understand that any existing offers obtained through the American Express Auto Purchasing Program, including pricing, will expire on their originally stated end dates. However, for those who complete their vehicle purchases through the program and report them correctly, TrueCar’s Buyer’s Bonus benefits will still be honored for purchases finalized and reported up until June 19, 2025. To ensure eligibility for these benefits on purchases made via the American Express Auto Purchasing Program before its discontinuation, it is necessary to report the purchase by calling 1-877-924-2922 within 45 days of the transaction, and importantly, for purchases completed before April 28, 2025.
If you have any inquiries specifically about the American Express Auto Purchasing Program, please direct your calls to 1-877-924-2922 for assistance. For all other questions related to your American Express Card account, the dedicated customer service line remains available at 1-800-528-4800.
The American Express Auto Purchasing Program was facilitated by TrueCar, Inc., a service that provides pricing, performance, and vehicle data. Users of this service agreed to their Terms of Service when accessing the platform. It’s important to remember that the program did not guarantee the absolute lowest price, and service availability varied by location. Neither TrueCar nor American Express are vehicle brokers, sellers, or lessors; the program connected buyers with licensed dealers. Pricing was determined by individual Certified Dealers, and all vehicle sales were ultimately negotiated directly between the buyer and the dealer, with vehicle availability subject to dealer inventory.
American Express does not offer guarantees regarding vehicle purchases through this program. The responsibility for fulfilling the benefits associated with the Auto Purchasing Program rested solely with TrueCar and the participating dealers. Similarly, the opportunity to use your American Express Card for a minimum of $2,000 of the vehicle purchase price was managed by the participating Certified Dealers, and standard credit limitations applied to these transactions. As the program concludes, cardholders should consider these points for any future auto purchasing plans, even when considering brands like Mercedes-Benz and leveraging the benefits of their American Express cards in other purchasing scenarios.
